Why do people buy?
By Roberta Rosenberg on Jun 27, 2006 in DM Copy Tips & Tools
Big question. But since this blog is about copywriting, we’ll focus on the aspect of "why people buy" from the writer’s angle.There are a few schools of thought. Some copywriters will tell you that people buy for three reasons only:
- Price
- Service
- Exclusivity
Or in some sort of permutation of the above. That’s good but I don’t think it goes deep enough. What I tell my coaching students is that people buy for one of two reasons:
1 - To avoid or relieve pain
2 - To increase or amplify pleasure
And in my experience, #1 is far more potent than #2. Only after we decide which is the more powerful emotional resonator, we can then move to price, service, and exclusivity.
The pain or pleasure principle works across all promotions - consumer, business, product or service, doesn’t matter. We must start with the emotional context.So experiment a little. See what you can come up with for these products and services and employ the pain or pleasure principle to these products:
1. Color laser printer
2. Lazyboy Recliner
3. Surf board
Now try a service:
1. AARP membership
2. New physician practice
3. Lawn care
This is the kind of smart, out-of-the box thinking your clients want from you. When you’re done, why not share your result with me and our merry little band of marketing wordsmiths. Share some headlines or a sample lead-in paragraph. I’ll critique in an upcoming post! (Just add a comment to this posting.)
Essential Takeaway Point:
No matter what we’re selling, product or service, B2C or B2B, high end or budget friendly — we all buy to avoid pain or increase pleasure. Identify and write to that part of our reptilian brain. Experiment with positive and negative approaches. Get it right, and your piece has already begun to write itself.




