You Make the Call - Which Teaser/Headline Works Better?
By Roberta Rosenberg on Nov 15, 2007 in DM Copy Tips & Tools
I’ve been a long-time supporter of Planned Parenthood (no mail, please.) As such I get the usual constant flutter of direct mail appeals. Recently, I got two differing packages and said to myself, “Aha, they’re doing some testing.”
I thought it might be fun to compare the envelope teaser and headline and invite you to comment on which approach is more effective. (I have no idea whether I received the current control so we’ll just assume these are two tests.)
Both are #10 packages, 2 color, live stamped standard mail
PACKAGE 1/right window
Teaser:
They’re coming after our organization with everything they’ve got.
But, you know what worries us most?Letter/Johnson Box:
In communities all across America, Planned Parenthood Federation of America, our affiliates, and their more than 800 health centers are a respected, highly valued part of the social fabric.We touch millions of people’s lives every year - delivering education and essential health care services - often reaching those who, without Planned Parenthood, would have no place to turn.
It’s that vibrant reality - the daily positive experience of thousands of women, men, and teens - that makes it so hard for our opponents to caricature or vilify Planned Parenthood.
But believe me, it doesn’t stop them from trying.
PACKAGE #2/Left Window
Teaser:
It Could Happen to YOU.Letter/Johnson Box:
“I don’t believe in what you’re doing,” the pharmacist said.
“No I’m not going to help you.”
“Could you step aside so I can help the next person?”
Julee stood in front of the pharmacy counter and shook her head in the disbelief. A small-town schoolteacher, married with two small children, she had come to her local drugstore with a very simple request.
Like millions of women, she wanted to fill her birth control prescription - the same prescription she’d been filling month after month. But to her amazement, something different happened that day.
The pharmacist on duty refused to fill her prescription. She told Julee she “did not personally believe in birth control.”
Remember, these appeals were sent to a PP supporter, someone already on board with the mission.
My take? I find the pharmacist refusal story stronger since it focuses squarely on a specific reproductive health issue that any woman in America could relate to, especially since doctors many times prescribe BCP for reasons other than simple birth control. The teaser, though, is weak and could use a little beefing up. I would have written something like:
Learn why your local pharmacist may not want you, your daughter or your mother as a customer any more. Prepare to be enraged.
Okay, your turn. What works, what doesn’t and what might you write differently?
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[tags] copywriting for non-profits, direct mail fundraising, writing direct mail for not-for-profit organizations, donor appeals [/tags]





Brian Clark | Nov 15, 2007 | Reply
The pharmacist refusal story winds hands down.
Brian Clark | Nov 15, 2007 | Reply
wins, too.
RLundstrom | Nov 15, 2007 | Reply
Agreed, the pharm story is much more personal and thus powerful. A very emotional topic, one might even go with an even stronger teaser.
Mary Bjorn | Nov 15, 2007 | Reply
Package 2 is stronger. And I can’t improve on what Brian said in his comment, it’s more personal and therefore more powerful.
Your alternative teaser is also stronger–makes you consider who you know who may be at risk of not being served.
Amanda | Nov 16, 2007 | Reply
I received the letter #2 and I read the whole package. It was very striking and interesting to me. I wanted to send digital copies of the brochure they enclosed (with the map) to friends, but it’s too big for my scanner, so I went online to the website they listed and it wasn’t there. Nor could I find the information I wanted. So I wrote them asking for digital copies of the map to distribute. Still waiting to hear back.
So, Maven, what do you make of this marketing effort? Great start, but no follow-through. I think they’re really missing out.
Roberta Rosenberg | Nov 16, 2007 | Reply
Hi Amanda, my first thought to your question is that the map was devised by the copywriter simply as a provocative component of the promotion. The fact that you, and others I’d imagine, would find it valuable in and of itself probably didn’t occur to the copywriter or the marketing team at PP. Your email just might get some minds buzzing with the possibilities.
For example, I thought a PillPatrol.com kind of page with an interactive map might be interesting, inviting women who have been turned away from their pharmacy to add a virtual red flag on the map.
Amanda | Nov 16, 2007 | Reply
Yes, exactly! One thing I didn’t like was that the site they listed didn’t have the same information as they mailed me. I really wanted to be able to share links because I enjoyed what they wrote in the mailing. It was frustrating not to be able to use their words (they obviously spent effort on!). The map, PDF or interactive, would be such a powerful element.
Perhaps you could sell them some consulting by the Maven?
XX
Roberta Rosenberg | Nov 16, 2007 | Reply
It would sound so self-serving coming from me, but coming from a supporter like yourself? Hmm…..
Matt L | Nov 18, 2007 | Reply
#2 absolutely kills #1 (cue rimshot), because that is a far more palatable story than other areas the organization is involved with, and easier to associate myself with.
Bill Perry | Nov 20, 2007 | Reply
I think the “teaser” for #1 was better, simply because it spoke more to me about what was actually going on. Just by the teaser for #2, I thought of that movie with Nicholas Cage, Bridget Fonda and Rosie Perez.
So I suspect, if my thinking on that is right, it would attract less targeted visits than #1.