So What’s Your Beef? Writing the Mea Culpa Customer Service Letter »
By Roberta Rosenberg on Aug 14, 2008 in Copy Laffs, Landing Page Makeovers, Occasional Rantings, Running Your Biz | 7 Comments
Today I had to write a ‘mea culpa’ email to a customer who chewed me out because I didn’t ask her why she wanted to cancel her gift order and just accepted the cancellation without comment.
(In this case, I knew the reason was going to be a sensitive one, similar to returning a crib still [...]
