Comments on: So What’s Your Beef? Writing the Mea Culpa Customer Service Letter http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/ A copywriter shares tips, techniques, reviews & cranky commentary Mon, 22 Nov 2010 19:48:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Roberta Rosenberg http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/comment-page-1/#comment-1736 Roberta Rosenberg Wed, 03 Sep 2008 23:27:21 +0000 http://www.copywritingmaven.com/?p=604#comment-1736 @Drew, it's gotta be a way better hat than the one she wore! @Drew, it’s gotta be a way better hat than the one she wore!

]]> By: Drew McLellan http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/comment-page-1/#comment-1729 Drew McLellan Sun, 31 Aug 2008 22:15:17 +0000 http://www.copywritingmaven.com/?p=604#comment-1729 Hmm, Mary Tyler Moore, eh? Next time I see you, I fully expect both the twirl AND the hat toss! Drew <em>Drew McLellan's last blog post..<a href='http://feeds.feedburner.com/~r/TheMarketingMinute/~3/379941714/blogday-2008--.html'>BlogDay 2008 -- who gets your nod?</a></em> Hmm, Mary Tyler Moore, eh? Next time I see you, I fully expect both the twirl AND the hat toss!

Drew

Drew McLellan’s last blog post..BlogDay 2008 — who gets your nod?

]]> By: Lorraine http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/comment-page-1/#comment-1706 Lorraine Mon, 18 Aug 2008 22:29:01 +0000 http://www.copywritingmaven.com/?p=604#comment-1706 Hi Roberta: Haven't written customer service content, but have clenched my teeth while penning "friendly reminders"--five months in a row--for one client's unpaid balance. I thought my email subject line --"Need your help"--and lead sentence--"Can you help me update my records?"--showed particular restraint. Surprisingly, the client eventually paid up. Roberta, can I have a double shot in that mojito, por favor? :) Hi Roberta:

Haven’t written customer service content, but have clenched my teeth while penning “friendly reminders”–five months in a row–for one client’s unpaid balance.

I thought my email subject line –”Need your help”–and lead sentence–”Can you help me update my records?”–showed particular restraint.

Surprisingly, the client eventually paid up.

Roberta, can I have a double shot in that mojito, por favor? :)

]]> By: lost http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/comment-page-1/#comment-1701 lost Sat, 16 Aug 2008 18:22:38 +0000 http://www.copywritingmaven.com/?p=604#comment-1701 Hmm.. reminds me of the movie Eternal sunshine of the spotless mind and the people who process complaints in it Hmm..
reminds me of the movie
Eternal sunshine of the spotless
mind and the people who process
complaints in it

]]> By: Roberta Rosenberg http://www.copywritingmaven.com/2008/08/writing-mea-culpa-customer-service-letters/comment-page-1/#comment-1698 Roberta Rosenberg Thu, 14 Aug 2008 19:50:00 +0000 http://www.copywritingmaven.com/?p=604#comment-1698 Graham, all stories are welcome and that one works fine! Graham, all stories are welcome and that one works fine!

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