Author Archive

Contract Copywriting Jobs: Herndon, VA »

photo credit: AdrianDC
From time to time when I see a juicy listing for goodness-gracious-genuine copywriters, I’ll pass them along.
Here’s one I just vetted. Note that on-site work will be required for a while. Contractor positions. Several available. Good hourly rate.
PLEASE CONTACT N&B CONSULTING DIRECTLY. I’m just the happy messenger.
My consulting company, N&B Consulting, L.L.C., [...]

Tagged! Best Practices in Social Media, Maven Style »

photo credit: anna-rchy
As someone who is still feeling her way along in social media (and yes, I think I still don’t get Twitter or why anyone remotely cares to follow me), Drew McLellan tagged me to participate in a best practices discussion about SM. Specifically, the strongest best practice in my SM arsenal, er [...]

Dumping My Virtual Purse, Part 2: What Treasures Lurk Within »

photo credit: borrowed time | demi-brooke
In the few weeks while I was working on the renewal series to nowheresville, tending my kids until I got to shout ‘yippee’ and skip down the street after the school bus came and got ‘em, I’ve been collecting, yet again, a host of odd thoughts, mentions and links [...]

What Do Clients Really Mean When They Ask for “Different?” »

photo credit: Mandi Maebe
… and what does it mean to you? To me it means get your all your fees in advance because chances are when they say “different” what they really want is “more of the same.”
Case in point. I’ve just spent the last several weeks - nose to the grindstone, fingers a’ [...]

So What’s Your Beef? Writing the Mea Culpa Customer Service Letter »

Today I had to write a ‘mea culpa’ email to a customer who chewed me out because I didn’t ask her why she wanted to cancel her gift order and just accepted the cancellation without comment.
(In this case, I knew the reason was going to be a sensitive one, similar to returning a crib still [...]